Customer Service Executive
Customer Service Executive
Do you like to interact with people? Our company is hiring Customer Service Executives to connect with our customers online and offline. We need the chosen candidates to be customer and results oriented while upholding our brand integrity.
Responsibilities:
Process online enquiries and feedback from <social media 1>, <social media 2>, <social media 3>, and other online platforms.
Ensure feedback and issues are resolved in a timely and efficient manner.
Maintain accurate records and documents of every customer service ticket.
Handle all inbound/outbound calls bilingually and effectively
Troubleshooting for customers on minor technical issues.
Communicate and coordinate with all internal departments.
Requirements:
Minimum <number> years of related working experience in Customer Service background
Mediation and conflict resolution knowledge would be an added advantage
Diploma and above in any discipline
Must be able to work rotating shifts and weekends
Must be willing to work in <location>